REVIEWS

This is just a few of our many satisfied customers. If you'd like to talk to some of our past customers, please let us know. You can also check us out, or leave a review for us on any of these sites:   nextdoor  •   better business bureau  •  facebook   •    google  •   yelp 

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Tell Us How We Did . . .

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Ryan came out and looked at our basement and the exterior of our house. He was very knowledgeable and answered all of my questions. He never tried to sell me anything I didn't need and gave me lots of great tips on maintaining our home and improving the water management. Phillips installed dirt around our entire house to improve our grading. They were quick and professional, I would highly recommend.

Brad B.  - Google Review 11/2023
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Ryan came out to our home today and couldn't have been more helpful. He was really honest and direct about our best options as we start to look at getting our basement ready to finish, didn't try to upsell, and was so informative about some of the structural challenges we knew we had. Really knowledgeable about his field and absolutely couldn't have had a better experience.

Jessica S.  - Google Review 10/2023
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We recently bought a house and called Phillips to check out some issues we were noticing. They were very responsive and came out the next day. Ryan was very knowledgeable and helpful in his evaluation of our place. Highly recommend reaching out to them if you have any questions or issues.

Kooper D.  - Google Review 10/2023
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This is hands-down one of the best companies I’ve ever hired. They do a fantastic job and when a problem occurred, they were back to make it right. The problem that arose didn’t really seem to be their problem but they fixed it. I’d hire this company in a “New York second” again! (5 Star Review)

N. King - Google Review 8/6/2023 

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We hired Phillips to waterproof our 80+ year old basement, install an egress window, and install new drainage lines...they did a fantastic job. Customer service was excellent: Ryan visited multiple times to provide a quote and answer all of our questions. Bruce and team worked efficiently and got the job done on schedule (and the work area was very clean every day when the left, and at the end of the job). I love working with family-run businesses because they take pride in their work and take care of their customers. (5 Star Review)

Grant B.  - Google Review 12/2022

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Thinking that I had a serious problem in my basement that would cost big $$, Ryan explained that it was merely cosmetic- something I could remedy myself and proceeded to explain how to fix it. Beyond honest! Any other company would have given me an estimate and sent a crew in. Ryan was just a down-to-earth , easy to talk to guy. This says a lot about a company, their staff and values. Trust me when I say that should another basement issue arise- they'll be the only company I'll call because I know the price will be fair and the work done correct the first time. Thank you Ryan! 

Janice H.  - 11/2022

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Wonderful, quality work! The team was punctual and so quick installing iron support beams (5 Star Review)

Claudia L.  - Google Review 11/2022

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I can’t overstate the amazing experience I had with Phillips Basement Waterproofing. From Ryan Phillips answering every single question I had during the initial quote, to Bruce Phillips and the team going above and beyond and hauling away every single bit of debris from the job site. Not only that, but they finished a 5 day job in 3 days. Between the two quotes I had, they were way cheaper. Don’t think you’re losing anything in quality because of that though - these guys know what they’re doing. I wouldn’t hesitate to call them immediately in the future. (5 star review)

James A.  - Google Review 07/2021

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We hired Phillips Basement Waterproofing after talking with several contractors, including most already mentioned [on Nextdoor]. Excellent workmanship, hard workers, and a lifetime guarantee. Honest,Highly recommended.

Laura Q.  from Muirfield Village - Nextdoor 10/2020

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Definitely call Phillips Basement Waterproofing Inc. for this <if you think you need a sump pump>. They will recommend what you need and not try to sell you what you don’t need.

Mike N.  from Westerville - Nextdoor 4/2020
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I called Ryan (Phillips) yesterday to ask him to come look at my crawl space- because I thought I was having a major foundation issue. Instead of scheduling a service call, he walked me step by step through what he thought needed to be done because he figured it was a different problem than just foundation issue. So, I followed his advice, saw where the leak was coming from. I will definitely call back if I need my basement reinforced because he was such an intelligent and helpful man. Very impressed!

Paige K. - Google Review  10/2019
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I had a great experience with Bruce Phillips and Phillips basement waterproofing. His company was one of my best home owner experiences.

Nancy K. from Clintonville, OH -  Nextdoor  06/2019
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I was completely blown away by the professionalism and performance of this company from beginning to end and absolutely recommend them! I first used this company out several years ago, and they didn't try to soak me for work I didn't need. I was impressed by their ethics and friendliness.  In this house I needed I-beams put in. Phillips came in $2,000 under the other quote I got, and again they didn't try to add in extra work. The entire staff was very easy to work with, the work crew was punctual/friendly/tidy and the job was completed on schedule. The next week I called in about a small issue and the crew was back THE NEXT DAY to fix it-- no fuss, no bother. I'm still amazed at this. Call them if you need work and save yourself a lot of frustration!

Marideth L. from Westerville, OH -  Yelp  06/2019

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Ryan Phillips was straightforward, honest, and easy to work with ... The crew was very punctual. The work was done very well ... I highly recommend Phillip Basement Waterproofing and would use them again.

David J. from Powell, OH -  AL  02/2019

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They waterproofed my basement for about half the cost of what the big, well-known companies quoted me, and they did excellent work. I'm comfortable recommending them.​

Jennifer G. from Olentangy Highlands -  Nextdoor  02/2019

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I called Phillips to check out two basement issues to see if we needed their services

Ryan was awesome, came to the house promptly and looked both at an issue we had with a sump pump failure and some staining on the cinderblock near our water meter. Gave great advice and said that we didn't need their (or any other company's) services at this time. Very honest, and would work with them in the future.

Danielle F. from Columbus -  AL  11/2018

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Knowledgable with the customer's best interest... give Phillips a call! I’d hire them if I needed to. Had a free estimate for damp and mold in garage. Ryan was upfront with honest advice that did not include a new drainage system (unlike 2 big companies who have tried to sell exactly that in the past). It would not fix my situation. He did advise what I could do on my own.

Beth S. from Eastmoor North -  Nextdoor  08/2018

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Professional, prompt and efficient service at a reasonable price. I would recommend this company without hesitation.

Elaine T.  - Direct Website Review  03/2018

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A neighbor recommended Phillips based on work they did on his daughter's house. I got 3 different quotes. One company quoted 16k, while Phillips and another reputable company quoted closer to 11k. I decided to go with Phillips because they were responsive, thorough, had an excellent reputation, and a professional approach. The fact that they are booking jobs 3 months in advance says something by itself. At my request, they stopped by the week before the job to inspect the prep work that was done and give feedback if anything else needed to be done. They completed the job over the course of the week as planned, and were in frequent communication with me about my questions along the way. The ground was too wet outside for them to complete the outside underground drain portion, so they prorated the fee based on what was completed and will be coming back in a couple of months to finish underground portion.

Andrew S. -  AL 2/18/18

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"A" Rating - Phillips arrived on time and worked efficiently and in a timely manor. Things went smoothly and they cleaned up well when they were done. They were able to get around my wiring and didn't have to move my washer dryer! All my questions and concerns were answered with professionalism.

Hillard - AL 9/19/17

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Thank you for the Phillips Basement Waterproofing recommendation! I had both Phillips and Ohio Basement Authority come to give estimates. Phillips was incredibly honest and realistic about what was needed for my 100+ year old basement, which I never intend to turn into a finished basement. Everything he recommended were items that I could do myself. Basement Authority, on the other hand, was on the extreme end of what was needed to be an ideal and cosmetically appealing basement, not necessarily work that is required to protect the home's structure. If you have an old home, go with Phillips for a realistic approach on what is required to remedy your home.

Reena B. - Nextdoor Review - 7/17

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I definitely needed my basement walls to be braced/reinforced after a structural engineering inspection. So I requested bids from three basement firms -- all highly rated. Ryan Phillips bid was the most competitive, but, more importantly, I felt very comfortable with his approach and with the additional issues he identified and solutions he suggested without going overboard on cost. The work was done by Bruce Phillips -- the owner -- and Andy. I couldn't be more pleased with their work. They were punctual, professional, pleasant and very efficient and competent. Bruce even went beyond the contracted work and was able to restore the blocked underground drain by replacing a short section, thus saving me hundreds of dollars over what the others were proposing. They did a nice job of cleaning up, and the finished work looked very fine. Highest recommendation.

Dublin - AL 10/13/16

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Ryan Phillips initially came out to give us a quote which was the most honest quote i think I have ever received. I had at least 4 other providers tell me I had to have a drainage system installed. Phillips was the only one to point out that the basement already had a drainage system in place, but due to other issues with gutters and grading it was making it hard for the system to keep up. 
 We needed to have the walls braced and while some competitors wanted us to use carbon fiber, Phillips showed us how carbon would not fix our issue at hand. They installed 17 steel beams. The day they came to install I asked them about block windows and Bruce, the owner, said if I wanted them installed he would stay up late and make the correct sizes.
The next day they finished up and cleaned up very nicely. I can honestly say I loved everything they did for us and are the most honest company I have dealt with. Thanks again to Ryan and Bruce and the entire crew.

   Gahanna - AL 4/3/16

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They installed steel beams, put in a water control system and sump pump. They also took up a back patio. They were on time and did exactly what they said. The cleanup was perfect. They even followed to make sure everything was okay. I'd give them an A+!

Westerville - AL 11/25/15

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The work was performed exactly as described. It looks great and they were fast and cleaned up well!

Upper Arlington  - AL 8/13/15

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Placed drains in ground for gutter downspouts and sump pump.  Also installed new sump pump correctly with new pipes and new location for drain. They were prompt,courteous, professional, and did a great job.  Would highly recommend them.  

Delaware - AL 10/19/14

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Ryan Phillips came out on 4/22/20 to give us an estimate on waterproofing our old laundry room as we had water coming into that room for the first time in 20 years. He gave us the estimate but also went outside to survey the area where the water seemed to be finding its way into the basement. He suggested calling a concrete company to try to correct the problem outside at the source (we eventually did this). While Ryan was here, he changed a control on our sump pump which had broken (we were unaware of this). He didn't charge us for installing the new part even though I offered to pay him. We have had work done by Phillips twice in the past and have been extremely satisfied with the results. We highly recommend them.

Patricia G.  from Bexley - AL 6/2020
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Phillip's Basement Waterproofing is the first group of contractors we have worked with who did what they said they would when they said they would.  First rate installation of a sump pump and basement waterproofing system.  They arrived on time, did a great job, charged a fair rate, and cleaned up.  I highly recommend Phillips!

Peter N. from Columbus -  Yelp Review  06/18

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5 Star Review - I had Phillips waterproof my basement. They were honest with my problem and the solution. They are diligent about answering your questions and concern. The work was completed in a timely manner. They were concerned with keeping the dust done and for it not entering the upstairs and covering the belongings that were in the basement. I would highly recommend them for any work they would do for you.

Margaret H. from Columbus -  BBB  05/18

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Ten years ago I had another basement company improve the drainage around my basement and make some other repairs. I didn't get any other estimates. Recently, I had them come and look at my basement walls because they were starting sag inward. They gave me an estimate of 18 I-beams. Ryan Phillips gave me an estimate of 25 I-beams. Another company gave me an estimate of 36 I-beams. With such a spread I decided to get a structural engineer to get it right. That was a good choice and so was Phillips Basement Waterproofing. The structural engineer looked over the situation and came back with a requirement of 26 I-beams and instruction of how he wanted them to be installed. Ryan was closest with his estimate and they were also within the price range, per I-beam, the engineer had suggested. The others were much more expensive. When the structural engineer saw the emailed pictures of their work he said they did a good and proper job. He also said that Phillips was on his list of recommended contractors. Well Done!!!

Jerry D. - Yelp Review  11/17

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As Realtors, we have used Phillips Basement Waterproofing multiple times, although mainly for wall issues. They are great to work with. In particular, they will not try to sell you something you don't need which is not always the case in this business.

Mike N. from Highland Lakes South -  Nextdoor  11/17

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Ten years ago I had another basement company improve the drainage around my basement and make some other repairs. I didn't get any other estimates. Recently, I had them come and look at my basement walls because they were starting to sag inward. They gave me an estimate of 18 I-beams. Ryan Phillips gave me an estimate of 25 I-beams. Another company gave me an estimate of 36 I-beams. With such a spread I decided to get a structural engineer to get it right. That was a good choice and so was Phillips Basement Waterproofing. The structural engineer looked over the situation and came back with a requirement of 26 I-beams and instruction of how he wanted them to be installed. Ryan was closest with his estimate and they were also within the price range, per I-beam, the engineer had suggested. The others were much more expensive. When the structural engineer saw the emailed pictures of their work he said they did a good and proper job. He also said that Phillips was on his list of recommended contractors. Well Done!!!

Jerry D. -  11/22/17

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We had (Phillips Basement Waterproofing) come out to do an assessment and quote for foundation braces after we were told it needed support during a home inspection. After sending a request for information, Ryan gave me a call within one business day, and was out at our house the following day. I was really impressed with the quick response time! He took a look at our basement and gave us his honest opinion of the status of our foundation. In our case, we were told by an inspector that we would need to have I-beams installed to support one of the walls, but Ryan told us honestly that he didn't think work was necessary for us at this time. It was so refreshing to be given an honest assessment, and although we won't need to have work done now, we will definitely be going back to Phillips for basement needs in the future!

New Albany - AL 9/20/17

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5☆ rating
 The work was excellent. They did quality work and their attention to detail was amazing. This job was quite difficult - seemingly everyday they ran into another issue that was beyond the norm, but they persevered and were still able to complete the job in the specified time (even with all the extra work that was needed). I would highly recommend this company.

Andy A. (Pataskala) - Facebook Review - 9/1/17

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We used Phillips Waterproofing. They were great and much cheaper than Basement Doctor who tried to sell us everything under the moon.

Victoria H. - Nextdoor Review - 5/17

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I'm in the Real Estate business. Phillips is cheaper, they stand by their work and and the owner does the work. Phillips is the best in Cbus in my opinion. Beware of the high pressure 'well known' waterproofing companies.

David W. - Nextdoor Review - 12/16

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Several years ago I called Phillip Basement Waterproofing, Inc. to put in glass block basement windows and look at a corner of the basement. The man that came out looked at the corner and said, "You don't need me. You need gutter repair". We went out to look, and he pointed out a depression in the soil at the corner and told me to throw a bag of mulch in there and call a gutter person to check the gutters. Sure enough--it worked. The gutter people installed wider downspouts and added another set of gutters between the garage and the house. Since then--no problems, and I thank my lucky stars that I found this honest company. You may want to call these people for a look see----

Kathy H. - Nextdoor Review - 4/17

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Phillips has gone above and beyond for us several times since we purchased our home last year. They made a house call to explain the waterproofing system to us when we were making initial plans for our basement bathroom. They patiently and kindly answered the (many) questions we had for them over the phone, as our bathroom plans progressed. And with our most recent water-in-the-basement problem, they came to thoroughly assess the situation and then came to correct the problem, though they had not caused it. Within a couple of hours they had corrected the plumber's errors and our waterproofing system was functioning smoothly again. Phillips handled each aspect of this job, as well as our other interactions with them, with the utmost courtesy, respect, professionalism and kindness. We cannot recommend them enough, and are anxious to enjoy our once-again-dry basement.

Columbus - AL 9/2/16

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We are a repeat customer for Phillips Basement Waterproofing. We had beams installed on one wall in our basement. We were happy with their work in the past and remain extremely satisfied with all aspects of our experience. They are fair, honest, professional and do not oversell or try to over pressure you to use their company (unlike others in this business). They left the job site clean and did everything they said they would - no surprises or extra cost. I highly recommend them.

Reynoldsburg - AL 2/26/16

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I had water seeping into two of my walls in the basement.  Ryan came out to look and immediately diagnosed my problem as being an exterior problem allowing rainwater to enter, likely either a downspout or grading issue.  He said that he would not try to sell me a waterproofing solution because it would not help my real problem, which was rainwater coming in higher up on the wall.  We then went outside and he quickly identified the area where the grading was not appropriate, and simply recommended adding dirt to make the lawn slope away from the house.  This came after one of the national brands tried hard to convince me that a full-blown waterproofing project was the only solution. . . . I truly appreciate Ryan’s honesty and it means a lot that he did not try to sell me an expensive solution that he did not believe was needed.  When I mentioned to Ryan how much I appreciated his honesty, his response was that they like happy customers and value honesty and doing the right thing.  This speaks volumes to the integrity of this company.

Dublin - AL 1/7/16

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Ryan came out to give us an estimate for waterproofing our basement. He was very nice and professional. While he did give us a cost estimate for installing their waterproofing system in our basement, he suggested we do some other fixes instead. I was impressed with his honesty and that he wasn't trying to sell us something we didn't need. 

Columbus - AL 3/7/15

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They did a good job at the price that they estimated. Their price was 1/3rd of one of the two people [that I called] .... They did a lot of work. They did it quickly and professionally. Not a drop of water has gone in my basement since they did it. They set a date and they stuck to it. They showed up on time. The people next door to me had them do their house about 15 years ago. 

 Westerville  - AL 8/18/14
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Provided an estimate, and suggestions to remedy the situation.
It was great, he suggested that we try putting on larger gutters before completing the more expensive basement work. He was right that was all we needed. That is professionalism at it's best! 

  Westerville - AL 6/3/14
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I was trying to get a home loan & the house inspector said the basement walls were too bowed and that the walls needed to be braced. After calling around for estimates, I hired Phillips. The price was much lower than the competition. The crew arrived on time and immediately got to work. They put in 6 braces, cutting into the concrete floor so the braces were stable and anchoring them at the top with super heavy-duty bolts. The work passed inspection with flying colors. Everyone was personable & professional, but focused on completing the job. Perfect job, very satisfied, no complaints or problems. Would definitely use Phillips again & recommend them to others.  

Columbus - AL 7/30/14 

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I love them.  I used them many years ago but I still call them periodically.  I have only good things to say based on my experience with them six years ago and the recent visit.  They did a great job and their price is great.  They were really compassionate because what they do is they rescue basements that are totally destroyed by water and the people are under stress when it happens....

Westerville - AL 3/11/14
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After two prior estimates, both of which were very far apart in price and approach, I checked BBB and found that Phillips Basement Waterproofing had the A+ rating and had been in business since 1991, rather than many who have only been in business for a few years.... 

   - David R.,  9/8/13
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Phillips Basement Waterproofing has been the best company that I have ever hired. In addition to the original work, I have had two service calls and Phillips has stood behind there work every step of the way. I live in a house built in 1936 and the foundation is very different modern foundations. Yet Phillips has come through on unexpected situations and alleviated the problem. Their advise and recommendations are "spot on" and they do not oversell or undersell a homeowner. I cannot say enough good things about my experience with this company.

   - Nancy K, Houzz Review, 7/28/13
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Initially we had an estimate done by another company who told us it would cost 7K to solve the drainage issues in our newly purchased home.  This meant uprooting landscaping, fencing, and even sidewalks.  We had Ryan come out for a second opinion and he actually took a closer look at the existing sump system and informed us that both sumps were burnt out.  Both sumps were covered under our home warranty which meant a $0 cost to us!  ... Ryan was personable, professional, and above all HONEST. He saved us thousands of dollars and as a result, will be getting our business again this coming week.  We have water coming into our walk-out basement  due to a different problem altogether.  Thank you Ryan and Phillips Waterproofing...we'd be underwater without you!

 Gahanna  -  AL 11/1/13

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This was the best contractor experience that I have encountered in the 30 years of owning a home and hiring contractors. The owner Bruce Phillips oversaw the work and did a lot of the work himself. We were under a tight time frame to get the waterproofing job completed, and Bruce juggled his schedule to meet it .... I would use them again in a heartbeat. They deserve a AAA+ rating.

   - 11/5/11
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